1. Objective

The objective of this Grievance Redressal Policy is to establish a transparent, fair, and time-bound mechanism for addressing customer complaints related to products, services, payments, and website experience offered by Lexmarket Privately Limited through https://lexmarket.in/.

2. Scope

This policy covers grievances including, but not limited to:

• Product-related complaints: Defective, damaged, missing, or incorrect items

• Service-related issues: Delivery delays, dispatch errors

• Payment and refund-related concerns

• Return, replacement, and warranty disputes

• Website functionality issues: Checkout failures, login problems, technical glitches

• Misleading or incorrect product descriptions

3. Grievance Redressal Channels

Customers can raise grievances through the following official channels:

Email: lexmartprivatelimited@gmail.com
Customer Support Number: +91-8368-132-238

Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM

Complaints must be raised using the registered email ID or mobile number used while placing the order.

4. Grievance Redressal Process

a) Acknowledgment
All grievances will be acknowledged within 24 hours of receipt.

b) Tracking
A unique reference or ticket number will be provided for tracking purposes.

c) Resolution Timelines

• General queries: Within 48 hours

• Damaged or defective product complaints: Within 3–5 business days

• Refund-related complaints: Within 7 business days after approval

d) Escalation
If a grievance is not resolved within the defined timeline, it will be escalated to senior management for review and final resolution.

5. Return & Replacement Disputes

All return or replacement requests must comply with the Return & Refund Policy of Lexmarket Privately Limited.

Customers may be required to submit supporting proof such as images, videos, and invoice copies.

If the claim is validated, an appropriate resolution—replacement, refund, or store credit—will be provided.

The decision taken after investigation shall be final and binding.

6. Warranty-Related Complaints

Warranty coverage is governed by the manufacturer’s warranty terms, where applicable.

Warranty-related issues must be reported within 10 days of delivery for facilitation by the company.

Issues reported after this period will be guided to the authorized service center.

7. Customer Responsibilities

Customers are expected to:

• Provide accurate information and valid proof while raising a grievance

• Respond promptly during the investigation process

• Avoid misuse, false claims, or repeated frivolous complaints

Misuse of the grievance mechanism may result in rejection of the complaint.

8. Confidentiality

All customer grievance records, documents, and personal information will be treated as strictly confidential and used solely for resolution purposes, in accordance with applicable laws.

9. Continuous Improvement

Lexmarket Privately Limited periodically reviews grievance data to identify recurring issues and improve product quality, service efficiency, and customer satisfaction.

Company Details

Lexmarket Privately Limited
WZ-75A, Village Todapur, New Delhi-110012, India

📧 Email: lexmartprivatelimited@gmail.com
📞 Phone: +91-8368-132-238
🌐 Website: https://lexmarket.in/